You may submit a request ("Request") for (i) a service from one of our consultants (together the “Services”, each a “Service”), or (ii) a spot in a workshop, class or course (together the "Classes", each a "Class") listed on our Website on an available date/term by completing and submitting the booking form. This form can be submitted by clicking the "Book Now" button on the respective Service/Class page followed by the "Pay Now" button on the Check Out page. A non-refundable and non-transferable Deposit ("Deposit") is required in order to submit a Request (the amount of the Deposit will be stated in the description for each respective Service or Class), and the amount of the balance of the payment for the full list price of the Service(s)/Class(es) requested in the Request must be paid in cash to us at or prior to the commencement time and date of the Service/Class. If the Deposit is not received, the Request will lapse. If the balance of the Service/Class fee is not received by us by the time specified above, the Deposit will be automatically forfeited by you and we reserve the right to withhold provision of the relevant Service/Class and give your allocated spot to another person.
We will send you an acknowledgement email detailing the service/class you have signed up for, and this will confirm our acceptance of your booking. These emails form part of the booking process, and are not marketing communications.
Refunds and Cancellations
You acknowledge that no refunds will be given once a booking has been accepted, and that you agree to the terms under our Cancellation Policy, as amended, supplemented or otherwise modified from time to time.
Once a Request has been made, it may not be cancelled, changed, or altered, and the any payment for a Service or Class including the Deposit and any balance of payments therefor are non-refundable. If a customer does not show up or misses the appointment for the Service or Class they have booked, the Deposit cannot be refunded and may not be applied towards any other/future booking.
However, we understand that things occasionally come up. If you need to make a change to your booking, you must let us know at least 7 days prior to the appointment booking, and Treehouse may, at its sole and absolute discretion, provide you with up to one (1) alternative time slot, which cannot be changed further. Where Treehouse agrees to provide a refund, Treehouse will refund only the net sum of the amount actually paid in respect of the relevant booking less administrative, transaction, and/or credit card fees (this is because our service provider charges us certain flat fees and transaction fees whenever we receive a payment or issue a refund). In any event, Treehouse reserves the right to require an all new Request to be made whereupon the old Deposit shall remain non-refundable and non-transferable, and a new Deposit must be paid to request a new appointment.
If we are unable to furnish a Service or Class at a physical premises at which the Service and/or Class was originally scheduled to take place due to government restrictions, social distancing, and/or other COVID safety measures, the said Service and/or Class shall take place remotely instead via Zoom or other electronic means at the original time and date (or one that is mutually agreed between Treehouse and the recipient(s)). In this instance, the Service or Class shall be deemed to have been fulfilled as if furnished in accordance with the original booking at the relevant physical premises, and no recipient shall be entitled to any Refund or any alternate time slot.
We recognise the time of our customers and consultants are valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but there may be someone else who is in immediate need of the Service and could have scheduled an appointment at such time. We appreciate your understanding!