To provide you services and the Website, including to allow you to order and receive products using our Website, administer your account and to optimise your experience we need to use the information that we collect in a number of different ways.

We also use the information for marketing and advertising purposes. We may also use the information for direct marketing if you have consented to it. Where you have told us you would like to receive marketing communications or when you have made a purchase using our services, we and our partner will use your personal information (including your name, email address and address) to occasionally send you updates, news, and offers via email, post, or other forms of media. We may use your information (including supplemental information received from partners that we append to our existing customer information as described below), to tailor these messages to you. You may unsubscribe from email marketing communications by modifying your preferences in your account’s profile management section, or by following the opt out instructions in the promotional emails we send you.

We use third-party service providers to serve advertisements most relevant to you across your different devices and on our own and others’ websites and mobile applications. In addition to the information about your visits to our website or usage of our mobile application, our service providers may also use the information about your interactions with other websites or applications to target advertisements for products available from Treehouse. For information about opting out of targeted advertising and controlling the use of cookies, please see the cookies section of this Privacy Policy.

We also carry out research, analysis, and surveys on your use of our Website, and views. We keep track of your spend on our Website to see if you can benefit from our exclusive loyalty programs such as the Treehouse Privilege Programme. Finally we use your information to confirm your identity and perform credit checks or anti-fraud checks, in order to ensure your, and our, financial security.

Please note that we do not sell your information without your consent (whether your name, address, emails address, financial information, or otherwise) to any third party.

Please scroll down to find out the detailed purposes for which we collect your information, what specific information is collected and the legal basis for which we purpose that data:

To register and manage your account in our Website, we collect your name, email, password and other additional details you may wish to add in your account, like phone number, addresses and gender. The legal basis is the performance of a contract with you.

To fulfil the orders you make through our website, we collect your name, addresses, phone number, order details, like the products you are buying, the size and price. The legal basis is the performance of a contract with you.

To fulfil the appointment bookings you make through our website, we collect your name, address, phone number, and class details. The legal basis is the performance of a contract with you.

To collect payment from you we collect your payment information, which comprises the credit/debit card’s number, holder’s name and CCV – we do not store them and only transfer them to our authorized payment providers. The legal basis is the performance of a contract with you.

To provide you with our customer services (including helping you to solve any issue you have with our services, updating you about any change to our terms of service, or contacting you to know how was your experience with us) we collect your name, email, password and addresses and your contact history with us (including phone records of our conversations. The legal basis is the performance of a contract with you and our legitimate interests in retaining you as a customer.

To monitor the quality of our customer services, we collect your name, email, password and addresses and your contact history with us. The legal basis is the legitimate interests in running our business.

To administer, maintain and optimise our Website and our services, we collect your device information (such as your device IP address and device type), Cookie identifiers and browsing information. The legal basis is the legitimate interests in running our business.

To perform fraud and credit checks and if we can do business with you, we collect your name, email, addresses, credit/debit card details, browsing history, purchase history, date of birth, gender, device information (such as IP address and device type), any national identifiers (like driver’s license or ID cards) and any publicly available information (like social media profiles or news). The legal basis is the legitimate interests to protect us, Treehouse and its customers from fraudulent activities and compliance with a legal obligation.

To send you marketing communications and personalised offers, we collect your name, email, phone number, addresses, date of birth, purchase history, browsing history and behaviour, device information, shopping preferences, cookie identifiers, internal identifiers, and country. The legal basis is the legitimate interests to electronic direct marketing of similar products and services to that which you have acquired using our Website or, when such is not applicable, your consent.

To manage our loyalty programmes, we collect your name, email, phone number, addresses, date of birth, purchase history, browsing history and behaviours, device information, shopping preferences, nickname, cookie identifiers, internal identifiers, country, spend tier level and wealth. The legal basis is our legitimate interests in running our business and improve the shopping experience.

Analysis of your behaviour and purchases in our Website, we collect your name, email, phone number, addresses, date of birth, purchase history, browsing history and behaviours, device information, shopping preferences, nickname, cookie identifiers, internal identifiers, country, spend tier level and wealth. The legal basis is our legitimate interests in running our business and improve our Website and your experience.

Carry on research, analysis, enquiries and surveys on your use of our website, we collect your name, addresses, email, device information, demographic information (including gender, country of residence and household income) and content of survey responses. The legal basis is our legitimate interests in running our business and improve our Website and your experience.

Advertising and retarget advertising, we collect your email, cookie identifiers and device information. The legal basis is our legitimate interests in running our business.

You are not obliged to supply your information, but if you do not, certain of our services, features or communications to you may not be available.