Bookings
You may submit a request ("Request") for a service listed on our Website from one of our consultants on an available date by completing and submitting the booking form for readings and classes (together the “Services”, each a “Service”). This form can be submitted by clicking the "Book Now" button on the Service/Class page followed by the "Pay Now" button on the Check Out page. A non-refundable and non-transferable booking fee of HK$100 ("Booking Fee") is required in order to submit a Request, and the amount of the balance of the payment for the full list price of the Service(s)/Class(es) requested in the Request must be paid in cash to us at or prior to the commencement time and date of the Service/Class. If the Booking Fee is not received, the Request will lapse. If the balance of the Service/Class fee is not received by us by the time specified above, we reserve the right to withhold Service from the relevant consultant.
We will send you an acknowledgement email detailing the services you have signed up for, and this will confirm our acceptance of your booking. These emails form part of the booking process, and are not marketing communications.
Refunds and Cancellations
You acknowledge that no refunds will be given once a booking has been accepted, and that you agree to the terms under our Cancellation Policy, as amended, supplemented or otherwise modified from time to time.
Cancellation Policy
Once a Request has been made, it may not be cancelled, changed, or altered, and the any payment for a Service or Class including the Booking Fee and any balance of payments therefor are non-refundable. If a customer does not show up or misses the appointment for the Service or Class they have booked, the Booking Fee cannot be refunded and may not be applied towards any other/future booking.
However, we understand that things occasionally come up. If you need to make a change to your booking, you must let us know at least 7 days prior to the appointment booking, and Treehouse may, at its sole and absolute discretion, provide you with up to one (1) alternative time slot, which cannot be changed further. In any event, Treehouse reserves the right to require an all new Request to be made whereupon the old Booking Fee shall remain non-refundable and non-transferable, and a new Booking Fee must be paid to request a new appointment.
We recognise the time of our customers and consultants are valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but there may be someone else who is in immediate need of the Service and could have scheduled an appointment at such time. We appreciate your understanding!